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PAPER TRAILS: Ex-Alltel employees meet online
By Linda Caillouet, Arakansas Democrat Gazette, 7/13/2009
LITTLE ROCK — LIFE AFTER ALLTEL: A Web site titled "After Alltel - a temporary site by and for ex-Alltel employees" has sprung up to assist displaced Alltel employees.
A group of former Alltel employees created the page to hold group meetings to train and support one another on assisting their former colleagues in transitioning into other work.
The Web site was created after former employees Mike Stafford, Kevin Halpin and Sean Cox began weekly meetings in Little Rock to compare notes on handling the tasks of leaving the company such as dealing with health insurance.
To check it out, visit www.afteralltel.com.
Life After Alltel: Businesses Rise From Ashes
excerpt from arkansasbusiness.com 5/4/2009
They’ve Got Skills
Not all of the businesses rising from the ashes of Alltel are investment firms, however.
Kevin Halpin, former VP of process development, and Mike Stafford, VP of customer experience management, were among the first wave of Alltel execs to receive their walking papers on Jan. 9.
Rather than starting over from scratch, Halpin and Stafford decided to build onto their existing skill sets as “customer experience” experts.
The Customer Experience Group LLC is “formulated around something that we call ‘total customer respect.’ And that was an approach and a concept that drove market share and profit gains at Alltel that were beyond our wildest imagination,” Halpin said.
“And basically what it represents … is a way of pinpointing a company’s greatest strengths and weaknesses through the eyes of its customers.”
Halpin said the Customer Experience Group helps clients simultaneously build market share, profits and customer loyalty. “We do this by helping our clients harness the power of the Web, social media and direct customer feedback to find and eliminate costly product and service defects that often go undetected or unaddressed.
“Our past experience [at Alltel] shows that such an approach can often net significant short-term cost savings and exponential long-term revenue gains through a growing, loyal customer base.” Read entire article>
TRANSITION IN CHALLENGING TIMES
6/30/2009
Mike Stafford and Kevin Halpin will be featured speakers in the Little Rock Chamber’s Small Business Success Series on Tuesday July 14, to learn more click here.
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