Welcome to Customer Experience Group
We are a synergy of agencies, providing an end to end framework
supported by our team of CX experts.
Empower Your Teams
We guide you to optimize the capabilities
of your front line teams.
Inspire Your Customers
We support you to engage with your
customers and build lasting relationships.
Elevate Customer Experience
We help you elevate your customer
experience to competitive heights.
DISCOVER US
70
COUNTRIES COVERED
200
+
LUXURY CLIENTS WORDWIDE
130
+
PROFESSIONALS
15
+
YEARS CX EXPERIENCE
15
YEARS EXPERIENCE IN CHINA

Make It Happen

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Understand
understand
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Measure & Improve
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Analyze
analyze
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Rehearse
rehearse
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Testimonials from our Clients

Maria Carmona
Country Manager Portugal
The excellent market knowledge of their consultants is a huge advantage and a great help.
Vincent Kuiper
International Sales Support
The presentation was not overloaded and contained the information which was demanded for our situation.
Elena Konova
Beauty Consultant Supervisor
Our relationship is stable and very professional, all our business needs are fully satisfied! The most useful part of our partnership is how they identify strengths of every employee and their areas of development, we enjoy detailed descriptions of each visit."
Stephane Jacquot
Retail Director
They are a reliable company, very serious and committed, with a very professional follow-through on their projects.
Stephan Borczuch
International Retail Training Director
Their presentations are excellent, especially the focus on in-store experience.
Loic Bouguet
Assistant General Manager
They understood well our needs and acted as a trusted partner. The seriousness of the fieldwork and the accuracy of the reports bring added value in improving our customer experience and sales productivity.
Join more than 200 happy clients that work with us.
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News

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The Great KOL of China

Influencer Marketing: The Great KOL of China

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Luxury Brands in China: A Rose by Another Name

Luxury Brands in China: A Rose by Another Name

What happens if someone mispronounces a designer label in its boutique? Chances are, brand custodians will frown upon...Discover More
The Promise of China

The Promise of China

Today’s luxury shopper is spoilt for choice, and brands have to carve out a niche for themselves in their audience’s...Discover More
15-year-anniversary

15 years and counting

Born in China in 2006, this is where our journey began. Today at the Customer Experience Group , we are so proud to...Discover More