Welcome to Customer Experience Group
We are a synergy of agencies, providing an end to end framework
supported by our team of CX experts.
Empower Your Teams
We guide you to optimize the capabilities
of your front line teams.
Inspire Your Customers
We support you to engage with your
customers and build lasting relationships.
Elevate Customer Experience
We help you elevate your customer
experience to competitive heights.
DISCOVER US
70
COUNTRIES COVERED
200
+
HAPPY CLIENTS
220
CX EXPERTS
120
K+
LUXURY EVALUATORS
350
K+
FOLLOWERS

Make It Happen

Discover more
Understand
Discover More
Activate
activate-experience
Discover More
Measure & Improve
elevate cx
Discover More
Analyze
analyze
Discover More
Leverage
Discover More
Rehearse
cx coaching and training
Discover More

Testimonials from our Clients

Elena Konova
Beauty Consultant Supervisor
Our relationship is stable and very professional, all our business needs are fully satisfied! The most useful part of our partnership is how they identify strengths of every employee and their areas of development, we enjoy detailed descriptions of each visit."
Stephane Jacquot
Retail Director
They are a reliable company, very serious and committed, with a very professional follow-through on their projects.
Stephan Borczuch
International Retail Training Director
Their presentations are excellent, especially the focus on in-store experience.
Loic Bouguet
Assistant General Manager
They understood well our needs and acted as a trusted partner. The seriousness of the fieldwork and the accuracy of the reports bring added value in improving our customer experience and sales productivity.
Join more than 200 happy clients that work with us.
CONTACT US

News

MORE NEWS
craig-lee

Activate Experience’s CX Director takes part in key global...

Craig Lee, the Customer Experience Director of Activate Experience is taking part in two key global customer experience...Discover More
Seven Trends Luxury Retailers Should Get On Board With

Seven Trends Luxury Retailers Should Get On Board With

POST WRITTEN BY Christophe Caïs Founder & CEO at Customer Experience Group , a customer experience agency for...Discover More
Build Lasting Relationships With Customers Using These 13 Tactics

Build Lasting Relationships With Customers Using These 13...

Customer retention and satisfaction are crucial for every company's success. If you want to increase sales, you’ll have...Discover More
TFWA-Customer-experience-group

The Customer Experience Group Participates in TFWA Digital...

The Customer Experience Group, a synergy of agencies providing an end to end framework supported by a team of CX...Discover More
Luxury customer event in Taipei 101

Luxury customer event in Taipei 101

Albatross CX, in collaboration with Wisely Insights, held it’s third event ‘Journey of the Luxury Customer’ in Taipei...Discover More
care-empathy-key-to-customer-happiness

Care, empathy key to customer happiness

Care, empathy key to customer happiness By Craig Lee, Customer Experience Director of Activate Experience Today's...Discover More