Welcome to Customer Experience Group
We are a synergy of agencies, providing an end to end framework
supported by our team of CX experts.
Empower Your Teams
We guide you to optimize the capabilities
of your front line teams.
Inspire Your Customers
We support you to engage with your
customers and build lasting relationships.
Elevate Customer Experience
We help you elevate your customer
experience to competitive heights.
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70
COUNTRIES COVERED
200
+
HAPPY CLIENTS
220
CX EXPERTS
120
K+
LUXURY EVALUATORS
350
K+
FOLLOWERS

Make It Happen

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Understand
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Activate
activate-experience
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Measure & Improve
elevate cx
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Analyze
analyze
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Leverage
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Rehearse
cx coaching and training
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Testimonials from our Clients

Elena Konova
Beauty Consultant Supervisor
Our relationship is stable and very professional, all our business needs are fully satisfied! The most useful part of our partnership is how they identify strengths of every employee and their areas of development, we enjoy detailed descriptions of each visit."
Stephane Jacquot
Retail Director
They are a reliable company, very serious and committed, with a very professional follow-through on their projects.
Stephan Borczuch
International Retail Training Director
Their presentations are excellent, especially the focus on in-store experience.
Loic Bouguet
Assistant General Manager
They understood well our needs and acted as a trusted partner. The seriousness of the fieldwork and the accuracy of the reports bring added value in improving our customer experience and sales productivity.
Join more than 200 happy clients that work with us.
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News

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Albatross CX, in collaboration with Wisely Insights, held it’s third event ‘Journey of the Luxury Customer’ in Taipei...Discover More

Care, empathy key to customer happiness

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The Journey of the Luxury Customer 2018 event in China

Albatross CX, in collaboration with Wisely Insights, recently held its annual event 'Journey of the Luxury Customer' in...Discover More