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Albatross CX launches new solutions to elevate customer experience

14th July 2017
customer-experience

Albatross CX, a top global customer experience agency introduces new solutions focused on providing innovative and impactful customer experience towards premium and luxury industry.

The new solutions including Staff Feedback, Voice of Customers, CX App and Store Intercept aim to deliver enhanced customer satisfaction, drive operational excellence with optimized staff performance, identify impact of in-store experience and brand perception ultimately bringing customer experience to a new level.

Christophe Cais, CEO & Co-Founder of Albatross CX shares: “We continue to innovate in raising the bar for customer experience. Our new solutions complement our mission to help premium and luxury brands adapt to an ever-evolving landscape and transition from a transaction-based service towards a personalized relationship and emotional model.”

Staff Feedback solution gauges sales advisors’ understanding of the brand values and philosophy and understands the customer’s experience as seen by the staff. It further identifies the dynamics of both the management and team, and establishes the effectiveness of systems and processes.

The Voice of Customers (VoC) solution captures instant feedback from transactional customers, enabling improvements on customer experience and maintaining a positive relationship.

The CX App is a powerful tool that helps Boutique Manager and Sales Advisors leverage better on the Store Performance Evaluations’ results. It is equipped with all the necessary tools permitting daily actions that elevate the customer experience delivered.

Store Intercept enables acquiring information from both transactional and non-transactional customers that helps brand to map their customers’ journey, unearth customer’s purchase motivations and barriers and overall cx impression in store.