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Albatross CX unveils the CX App at TFWA Digital Village 2017

25th October 2017

Leading global customer experience agency Albatross CX is launching the CX App in the TFWA Digital Village. The CX App is a mobile solution equipped with all the necessary tools that help elevate customer experience.

“TFWA World Exhibition & Conference is one of the biggest duty free & travel retail global gatherings,” says Christophe Cäis, CEO of Albatross CX. “Our presence at the TFWA Digital Village cements our position as the leading global customer

Experience agency for premium and luxury brands, as we aim to showcase our latest customer experience digital solutions to the duty free & travel retail professionals.”

The CX App changes the way brands activate data collected from customers. Teams are equipped with a powerful tool to visualise and leverage on the collected data and help them improve the customer experience they deliver. In other words, with the CX App, retail teams are guided through a series of activities that are designed to develop skills and competencies needed to better engage with customers.

The CX App is a premium digital tool, which is flexible and easy to set up, and designed to generate profitable growth directly from the point of sale. Stand DA13