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Build the Future of Retail

14th September 2021

We held our first post-Covid seminar entitled “Build the Future of Retail”, last Friday September 10th, at St. Regis Hotel Jing’an, Shanghai. 

Over 25 clients from top luxury brands attended the seminar, including Cartier, Bottega Veneta, Hermes and Blancpain. 

Fabrice Tavel Besson, Founder and Executive Director at Face2Face CXG opened with a keynote speech welcoming all attendees and introducing the theme of the seminar.  

Cindy Zhang, China Country Manager at AlbatrossCX CXG, followed with a presentation about the latest on Customer Experience within the Chinese market. 

Training and interactive sessions were meticulously designed to demonstrate the importance of emotional connection with customers during icebreakers in order to ultimately achieve a successful deal. 

The sign-up form for this event closed just ONE DAY after the invite was sent out! If you couldn’t make it to this one, stay tuned for our upcoming seminar and register quickly as seats are limited! 

We look forward to seeing you next time!