Work on interesting projects with energetic and innovative CX professionals.
2018
Albatross CX’s ‘Customer and Retail Insights’ research department became independent and
was launched as a market research agency named ‘Wisely Insights.’
SmartCX was founded.
The company capital was structured and offered key managers partnerships.
2017
Albatross Global Solutions reorganized and refocused its strategy towards ‘Customer Experience’ and rebranded as Albatross CX.
Activate Experience was founded.
The Customer Experience Group was launched.
2014-2016
A strategic move was made for Albatross Global Solutions to become a ‘Market Research Agency.’
2014
Christophe Caïs announced ‘Mystery Shopping Is Dead’ in a keynote speech he delivered at a Mystery Shopping Conference.
2013
1000 Mercis acquired 20% of Albatross Global Solutions shares.
2012
The London and New York offices opened their doors.
2011
Dubai office was launched.
2010
The offices in the cities of Guangzhou, Paris, and Moscow were established.
FACE2FACE Training Consultancy was founded.
2009
The Sydney office was set up.
2008
Taipei, Seoul, Singapore, and Tokyo followed and opened its doors.
2007
The Hong Kong and Beijing offices opened their doors.
2006
Albatross Global Solution’s first office and former headquarters was set up in Shanghai in February 2006.
2005
In September 2005, Albatross Global Solutions was founded.
