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Careers

team
Join a team of passionate CX experts
Work on interesting projects with energetic and innovative CX professionals.
build-relationships
Explore the world and build relationships
Expand your horizon with a diverse global team and build meaningful relationships.
grow
Learn, grow and develop yourself
Gain opportunities to learn, grow and discover your true potential.

Milestones

2018

Albatross CX’s ‘Customer and Retail Insights’ research department became independent and
was launched as a market research agency named ‘Wisely Insights.’
SmartCX was founded.
The company capital was structured and offered key managers partnerships.

2017

Albatross Global Solutions reorganized and refocused its strategy towards ‘Customer Experience’ and rebranded as Albatross CX.
Activate Experience was founded.
The Customer Experience Group was launched.

2014-2016

A strategic move was made for Albatross Global Solutions to become a ‘Market Research Agency.’

2014

Christophe Caïs announced ‘Mystery Shopping Is Dead’ in a keynote speech he delivered at a Mystery Shopping Conference.

2013

1000 Mercis acquired 20% of Albatross Global Solutions shares.

2012

The London and New York offices opened their doors.

2011

Dubai office was launched.

2010

The offices in the cities of Guangzhou, Paris, and Moscow were established.
FACE2FACE Training Consultancy was founded.

2009

The Sydney office was set up.

2008

Taipei, Seoul, Singapore, and Tokyo followed and opened its doors.

2007

The Hong Kong and Beijing offices opened their doors.

2006

Albatross Global Solution’s first office and former headquarters was set up in Shanghai in February 2006.

2005

In September 2005, Albatross Global Solutions was founded.

Our Guiding Principles

human-experience
We place human experience first
We place human experience first
We explore continuously and challenge dogma
We explore continuously and challenge dogma
we-act-grow
We act, we learn, we grow
We act, we learn, we grow

What You Can Expect

Our Culture

no-politics
We have zero politics.
fair and transparent
We are fair and transparent.
celebrate
We celebrate achievements.
can-do
We have a “can-do” attitude.

See What They Say About Us

Current Job Openings

There are currently no vacancies available in this location