Albatross CX’s ‘Customer and Retail Insights’ research department became independent and
was launched as a market research agency named ‘Wisely Insights.’
SmartCX was founded.
The company capital was structured and offered key managers partnerships.
Albatross Global Solutions reorganized and refocused its strategy towards ‘Customer Experience’ and rebranded as Albatross CX.
Activate Experience was founded.
The Customer Experience Group was launched.
A strategic move was made for Albatross Global Solutions to become a ‘Market Research Agency.’
Christophe Caïs announced ‘Mystery Shopping Is Dead’ in a keynote speech he delivered at a Mystery Shopping Conference.
1000 Mercis acquired 20% of Albatross Global Solutions shares.
The London and New York offices opened their doors.
Dubai office was launched.
The offices in the cities of Guangzhou, Paris, and Moscow were established.
FACE2FACE Training Consultancy was founded.
The Sydney office was set up.
Taipei, Seoul, Singapore, and Tokyo followed and opened its doors.
The Hong Kong and Beijing offices opened their doors.
Albatross Global Solution’s first office and former headquarters was set up in Shanghai in February 2006.
In September 2005, Albatross Global Solutions was founded.