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Christophe Caïs delivers keynote speech at LuxeCX: Customer Experience in Luxury event

18th July 2019

The Customer Experience Group’s CEO, Christophe Caïs, delivers a keynote speech at the inaugural “LuxeCX: Customer Experience in Luxury,” on September 25, 2019 in New York, USA.

Covering the importance of emotions in delivering a good customer experience, Christophe’s topic will focus on “How to Drive a Successful Customer Experience Transformation,” exploring the emotional intention, key performance indicators (KPIs) and measuring what matters.

Hosted by leading industry publication, Luxury Daily, LuxeCX will feature research on CX, ownership to rental and participation models, role of data, artificial intelligence and technology, CX design online and in-store, the battle between personalization and privacy, attributing and measuring CX, customer experience in a world of screen and voice search, and brand case studies.

Please visit Luxury Daily for more information about LuxeCX.