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The Customer Experience Group Agencies

  • Understand


    Wisely Insights is a boutique research agency helping brands make informed decisions for profitable growth.

    It specializes in customized research programs (both qualitative & quantitative).

    The agency helps deliver relevant insights that positively impact its clients’ business.

    Understand your customer's expectations and shopping behaviors.
    Validate your store concept, and the role of each touch point to optimize your omnichannel strategy.
    Evaluate brand performance as well as optimize your pricing strategy.
  • Measure & Improve

    Measure & Improve

    Albatross CX is a global CX agency capturing & analysing experience feedback.

    The agency uncovers how customer experience is delivered by gathering teams & customers feedback.

    Albatross CX can help your brand stand out to your customers with luxury customer experiences.

    Deliver positive, meaningful and memorable customer experience.
    Elevate by capturing & analysing experience feedback, making action plans and follow up.
    Understand not only what drives advocacy but also your performance vs. your peers with our customer index.
  • Rehearse


    FACE2FACE is the leader in today’s luxury retail training, coaching and consulting.

    It aims to maximize and empower the front line teams, and help them master the art of selling luxury.

    FACE2FACE provides workshops, digital support, in-store and distance follow up.

    Develop engaging learning methodologies & build your teams' skills and confidence.
    Embed behaviors necessary to drive true change and concretely increase business results.
    Implement a tailor-made training program to drive profitable growth.