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The Customer Experience Group Participates in TFWA Digital Village

02nd October 2018

The Customer Experience Group, a synergy of agencies providing an end to end framework supported by a team of CX experts, participated in this year’s TFWA Digital Village, held in Cannes, France the 2nd of October through the 5th of October. This was the Group’s second year at this event.  

With over 12,000 of the world’s executives from airlines, airports, travel retailers, and beyond, TFWA Digital Village is the year’s premier event for companies to exhibit their digital solutions and services in the travel industry. 

The Customer Experience Group, consisting five leading agencies: Wisely Insights, Activate Experience, Albatross CX, SmartCX and Face2Face Training and Consultancy, helps premium and luxury brands by transforming transactional moments into relationships and emotional experiences.

Christophe, CEO of the Customer Experience Group, commented:

“The Customer Experience Group has been working in the travel retail industry for nearly a decade now. At this year’s event, we will be sharing both with our current and potential clients novelties and solutions that many are not aware the we have.”

Attendees can expect to see two key novelties from The Customer Experience Group at TFWA Digital Village:

1. CX App - The initial version launched at last year’s TFWA Digital Village, the CX App is the best mobile app for the travel retail market. A premium digital tool, the CX App changes the way brands activate data collected from customers.

2. The Voice of Customer - A solution by SmartCX helps brands assess their customer experience, offering them support across the board.

Caïs continued:

“Our unique combination of tools break down the silos in which such tools usually operate to provide an overall better experience. We are looking forward to sharing these offerings with TFWA Digital Village attendees.”