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  • 4

    We are made up of four agencies,
    covering all major aspects of CX.
  • 17

    We are global and have
    17 offices worldwide.
  • 100%

    We do 100% in-house
    execution of our missions.
  • Benchmark

    We have unique benchmark for
    premium & luxury industry.

The Customer Experience Group Agencies

  • Understand


    Wisely Insights is a boutique research agency helping brands make informed decisions for profitable growth.

    The agency specializes in customised research programs (both qualitative & quantitative).

    It helps deliver relevant insights that positively impact its clients’ business.

    Address specific challenges through insights that impact.
    Understand your customer's expectations and their shopping behaviours.
    Validate your store concept, brand performance and pricing.
  • Define


    Activate Experience is a customer experience consultancy supporting businesses in transforming CX into guest experiences.
    Working with us will impact your business results after 6 months ongoingly.
    Transform your Customer Experience and find the path of profitable growth in a competitive environment.
    Establish a strong CX foundation by identifying the emotions that you want your customers to feel.
    Develop metrics and rewards that are aligned with your customer experience.
    Build a strong recruitment methodology & review your teams’ roles and responsibilities.
  • Measure & Improve

    Measure & Improve

    Albatross CX is a global CX agency capturing & analysing experience feedback.

    The agency uncovers how customer experience is delivered by gathering teams & customers feedback.

    Albatross CX can help your brand stand out to your customers with luxury customer experiences.

    Deliver positive, meaningful and memorable customer experience.
    Elevate by capturing & analysing experience feedback, making action plans and follow up.
    Understand not only what drives advocacy but also your performance vs. your peers with our customer index.
  • Rehearse


    FACE2FACE is the leader in today’s luxury retail training, coaching and consulting.

    It aims to maximize and empower the front line teams, and help them master the art of selling luxury.

    FACE2FACE provides workshops, digital support, in-store and distance follow up.

    Develop engaging learning methodologies & build your teams' skills and confidence.
    Embed behaviors necessary to drive true change and concretely increase business results.
    Implement a tailor-made training program to drive profitable growth.

Our Team

The Customer Experience Group is founded by CX experts with decades of experience in the premium and luxury industry, ready to help your brand elevate customer experience and build strong, long-lasting customer relationships.

Christophe Caïs
Customer Experience Group
Joe Sejean
Activate Experience
Fabrice Tavel-Besson
Executive Director
Frederik Schreve
Managing Director
Thibaut Fromageau
Albatross CX
Global Vice President
Judy Wang
Customer Experience Group
Clement Barthelemy
Clement Barthelemy
Albatross CX
Managing Director Europe
Dimitri Bentouhami
Albatross CX
Head of Business Support
Sandra Koop
Sandra Koop
Customer Experience Group
Global Head of HR