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Understand

Understand your customers & environment
Unveil customers' expectations
Discover shopping behaviours
Validate store concept
Identify brand performance and pricing

Understand

Wisely Insights is a boutique research agency helping brands make informed decisions for profitable growth.

The agency specializes in customised research programs (both qualitative & quantitative).

It helps deliver relevant insights that positively impact its clients’ business.

Address specific challenges through insights that impact.
 
Understand your customer's expectations and their shopping behaviours.
Validate your store concept, brand performance and pricing.

Define

strong cx foundations
Define emotional intention & signature
Define the emotional intention
Create the emotional signature
Align metrics & rewards
Review HR practices

Define

Activate Experience is a customer experience consultancy supporting businesses in transforming CX into guest experiences.
Working with us will impact your business results after 6 months ongoingly.
Transform your Customer Experience and find the path of profitable growth in a competitive environment.
Establish a strong CX foundation by identifying the emotions that you want your customers to feel.
Develop metrics and rewards that are aligned with your customer experience.
Build a strong recruitment methodology & review your teams’ roles and responsibilities.

Measure & Improve

elevate cx
Measure & improve customer + team feedback
Gather teams' and customers' feedback
Analyse the feedback
Make action plans
Follow up

Measure & Improve

Albatross CX is a global CX agency capturing & analysing experience feedback.

The agency uncovers how customer experience is delivered by gathering teams & customers feedback.

Albatross CX can help your brand stand out to your customers with luxury customer experiences.

Deliver positive, meaningful and memorable customer experience.
Elevate by capturing & analysing experience feedback, making action plans and follow up.
Understand not only what drives advocacy but also your performance vs. your peers with our customer index.

Rehearse

cx coaching and training
Don’t just train, rehearse
Fill the gaps
Learn by doing
Share best practice & experience
Use our digital tool

Rehearse

FACE2FACE is the leader in today’s luxury retail training, coaching and consulting.

It aims to maximize and empower the front line teams, and help them master the art of selling luxury.

FACE2FACE provides workshops, digital support, in-store and distance follow up.

Develop engaging learning methodologies & build your teams' skills and confidence.
Embed behaviors necessary to drive true change and concretely increase business results.
Implement a tailor-made training program to drive profitable growth.

Analyze

analyze
Analyze data and leverage from it
Customer Journey Mapping
Touch-Points Measurement
Advanced Analytics & Predictive Modelling
Action Planning

Analyze

SmartCX is a customer experience management agency that supports premium and luxury brands.

It helps brands deliver customer satisfaction through holistic measurement of the customer journey.

SmartCX also helps brands grasp the intricacies of data analytics and link customer feedback to business results.

Identify critical touchpoints across customer journey.
Consolidate client & customer feedback data set.
Analyze data in a predictive way and take the customer journey manage to the next level.

How may we help you?

We have assembled a team of experts in Customer Experience, providing an end to end framework. Together, we have decades of expertise supported by our teams present in our 17 offices.