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Transforming The Luxury Industry For The New...
26th October 2020
by Christophe Cais Founder and CEO at Customer Experience Group and Forbes Council member This article was originally...
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Customer Experience Group CEO Christophe Cais...
10th August 2020
by Christophe Cais Founder and CEO at Customer Experience Group and Forbes Council member This article was originally...
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Thibaut Fromageau appointed CEO of Albatross CX
01st July 2020
Today marks another milestone for Albatross CX and the Customer Experience Group. We're proud to announce Thibaut...
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Introducing the ‘Low Traffic Benchmark’
10th June 2020
Once COVID-19 restrictions ease and stores start to re-open, brands can expect fewer customers to visit. Those...
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New retail solutions in new retail era by...
10th June 2020
The COVID-19 pandemic has impacted the luxury industry in unprecedented and unexpected ways. Together with the Customer...
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Coming Soon: Chinese Customer Sentiment
09th June 2020
Coming Soon: Chinese Customer Sentiment Over the past few years Chinese customers have fueled the growth of the luxury...
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Albatross CX launches the “Health Index”
09th June 2020
Albatross CX , a global customer experience agency, has created an index that provides not only visibility on the...
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The Customer Experience Group supports the SOS...
26th March 2020
The Customer Experience Group has been a proud supporter of the SOS Children’s Villages over the years. In 2019, the...
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Activate Experience’ Craig Lee speaks at the...
12th November 2019
The Customer Experience Director of Activate Experience , Craig Lee, took part in the recently held Customer Happiness...
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