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customer experience here.
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News
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15th April 2021Since our inception 15 years ago, we have always treated the customer experience data that we collect on behalf of our...Discover More -
04th April 2021Paris, April 4, 2021 – The Customer Experience Group (CXG), a company dedicated to enhancing and transforming the...Discover More -
31st March 2021If you’re reading this, you already know why coaching your frontline teams is a crucial part of improving your in-store...Discover More -
26th October 2020Amid more than six months of fighting the pandemic, the world has been thrust into new realities and new ways of living...Discover More -
10th August 2020From sending vans to the Hamptons to personal shopping over FaceTime, high-end brands are trying to offer exclusivity...Discover More -
01st July 2020Today marks another milestone for Albatross CX and the Customer Experience Group. We're proud to announce Thibaut...Discover More -
10th June 2020Once COVID-19 restrictions ease and stores start to re-open, brands can expect fewer customers to visit. Those...Discover More -
10th June 2020The COVID-19 pandemic has impacted the luxury industry in unprecedented and unexpected ways. Together with the Customer...Discover More -
09th June 2020Coming Soon: Chinese Customer Sentiment Over the past few years Chinese customers have fueled the growth of the luxury...Discover More