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News
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26th October 2020Amid more than six months of fighting the pandemic, the world has been thrust into new realities and new ways of living...Discover More -
10th August 2020From sending vans to the Hamptons to personal shopping over FaceTime, high-end brands are trying to offer exclusivity...Discover More -
01st July 2020Today marks another milestone for Albatross CX and the Customer Experience Group. We're proud to announce Thibaut...Discover More -
10th June 2020Once COVID-19 restrictions ease and stores start to re-open, brands can expect fewer customers to visit. Those...Discover More -
10th June 2020The COVID-19 pandemic has impacted the luxury industry in unprecedented and unexpected ways. Together with the Customer...Discover More -
09th June 2020Coming Soon: Chinese Customer Sentiment Over the past few years Chinese customers have fueled the growth of the luxury...Discover More -
09th June 2020Albatross CX , a global customer experience agency, has created an index that provides not only visibility on the...Discover More -
26th March 2020The Customer Experience Group has been a proud supporter of the SOS Children’s Villages over the years. In 2019, the...Discover More -
12th November 2019The Customer Experience Director of Activate Experience , Craig Lee, took part in the recently held Customer Happiness...Discover More