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What is Price Benchmarking? For Global Luxury...
29th May 2019
The article below is originally published on Jing Daily. Many Chinese customers shop for their favorite luxury brands...
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Customer Experience (CX) Programs: Past, Present...
02nd May 2019
The article below is originally published on Forbes. I recently took my car in for servicing and got it back the same...
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Luxury & The New Era Of Personalisation:...
17th February 2019
Jean-Baptiste Calais South-East Asia & Oceania Director of Customer Experience Group YOU HELP BRANDS MOVE TOWARDS A...
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Customer experience metrics must be adaptable
22nd January 2019
This article was originally published on Luxury Daily NEW YORK – As more luxury brands are getting up to speed with...
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The Selling Ceremony Has Gone Obsolete. What Now?
11th January 2019
by Christophe Cais Founder and CEO at Customer Experience Group and Forbes Council member This article was originally...
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Stirring Dragon: The Rise Of Chinese Luxury Brands
26th November 2018
by Christophe Caïs, Founder and CEO at the Customer Experience Group Follow me on LinkedIn . Check out my website ...
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Activate Experience’s CX Director takes part in...
20th November 2018
Craig Lee, the Customer Experience Director of Activate Experience is taking part in two key global customer experience...
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Seven Trends Luxury Retailers Should Get On Board...
05th November 2018
by Christophe Cais Founder and CEO at Customer Experience Group and Forbes Council member This article is originally...
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Build Lasting Relationships With Customers Using...
29th October 2018
This article was originally published in Forbes. Customer retention and satisfaction are crucial for every company's...
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